MSN

 

Overview Questions

  • Name of Search EngineAsk.com
  • Contact Address2700 Colorado Ave., Third Fl., Santa Monica, CA 90404
  • Phone Number626-836-2130
  • Contact Emailadrienng@microsoft.com
  • Year Founded1998
  • Company Websitewww.msn.com
  • Subsidiary Search Sitessearch.msn.com

Financial Status

  • Public or Private?Public
  • Primary Investors?

Traffic Questions

  • Source(s) of advertiser traffic
  • For the sources listed above, what are the respective program names?Ad Direct Response, adCenter, Display Advertising
  • Can you choose your source of traffic (i.e. content, popups, search box)?Yes
  • Can you buy single distributions (i.e. only content from certain sites)?Yes
  • Is the content on the results page(s) backfilled by another search engine(s)?Yes
  • If so who?Overture
  • Where do you geographically focus?
  • Key brands/Primary Traffic PartnersMSN Network
  • How many "searches" / month?744MM
  • How many clicks to advertisers per month?
  • Any Industry specialization?

Validation of Clicks

  • Do you protect against invalid clicks?Yes
  • How do you determine if a click is invalid?
  • What is your refund policy if clicks are determined to be invalid? 
  • Is this an automatic process, or is it client initiated?Both, Automatic and Client 

Advertiser Economics

  • How does the Advertiser pay? 
  • How is pricing determined? 

Contractual Obligations

  • Is there a minimum monthly spend?Yes
  • If so, what is the minimum spend?$30K for DR, $20K for Display, $10K for Search
  • Is there a Setup Fee?No
  • If so, what is the fee? 
  • What Payment Methods are accepted? 
  • If you accept credit card as payment, is Automatic Billing Required?Yes
  • Is there a minimum time commitment?No
  • If so, what is it? 
  • When can the service be terminated?Immediately
  • How is the service terminated? 

Ease of Use

  • Do you have a web-based interface?Yes
  • If so, what can I do with it? 
  • Do you provide tracking? No
  • If so, what kind? 
  • If you provide tracking, how many unique conversions can you track? 
  • If you provide tracking, can you track CPA or ROAS? If so which one? 
  • Do you have an API feed?Yes
  • If so, what are the requirements to get the API?Right now it is a time constraint, we will not be releasing access to the API until at 
  • Is there a cost for the API? No

Budget Management

  • If you provide budget management, can you track spend on a daily basis?Yes
  • If so, can you set daily budget caps?Yes
  • If so, are these daily caps hard caps or soft limits?Soft
  • Can you spread your daily budget over 24 hours, or does the system pause the account once the daily budget is hit?Either
  • How can advertisers pause their campaign? 

Editorial Guidelines

  • What are your editorial (words used) guidelines for headlines?25
  • What are your editorial (words used) guidelines for descriptions?70
  • What are your editorial (words used) guidelines for display URL's?35
  • What are your editorial (words used) guidelines for destination URL's?1024

Customer Service and Account Management

  • Do you provide Customer Service?Yes
  • Do you provide Account Mangement?Yes
  • If so, are there different levels of service?Yes
  • If you provide Account Management is it pooled or dedicated?Dedicated
  • What kind of service does your Account Management team provide? 
  • When is Account Management available?9-5 PST 
  • When is Customer Service available? 
  • How can customer service be reached? 
  • Do you have standard presentations available for distribution to potential advertisers?Yes
  • If so, how can one obtain a presentation? adrienng@microsoft.com

Affiliate Programs

  • Do you offer an affiliate program?No
  • If so, is your affiliate program for traffic or new advertisers? 
  • For traffic, do you pay a percentage of revenue, a one time fee, or a flat fee? 
  • If so, what is the amount? 
  • For new advertisers, do you pay a percentage of revenue, a one time fee, or a flat fee? 
  • If so, what is the amount? 
  • Do you have an affiliate link? 

General Description

  • In under 75 words, please provide a brief description of your search engine:MSN Keywords is one of the easiest ways to advertise to a large audience. With the targeting features, it's also the only Search advertising tool available that allows you to use MSN audience data and your own knowledge about your target audience to marke